Terms and conditions
- Delivery times vary between 2 and 5 working days (shipment by colissimo), in metropolitan France.
- Between 5 and 10 days in Europe.
The product received has a defect or you want to change the size?
At CityRideuz, from the date of receipt of your package you have 14 days to make a free return (the stamp of La Poste being proof) if you follow the instructions below. Attention : returns are offered by CityRideuz ONLY IN FRANCE, returns from other countries are at the customer's expense.
We only accept returns, in the following cases :
1. Proven defect (broken zipper, torn fabric, etc.)
2. The size does not suit you and you want to change it.
In all cases, the products must be returned in their original condition (packaging, etc.) in perfect resale condition. They must therefore not have been worn, washed or damaged. All goods will be inspected upon receipt.
How to make a return?
The following procedure must be fully respected:
1. Send an email to contact(@)cityrideuz.com with the subject line : " Request for return_Order #10** " => order number visible on your confirmation email.
2. CityRideuz answers you as soon as possible by sending you 2 attachments :
A. The colissimo return label & B. The return form
3. Print the 2 documents
4. Fill in the return form indicating the reasons for your return. The return form must be attached to your return, otherwise we will not be able to process your return.
5. Put the completed form in your package
6. Attach the prepaid return label (bon retour colissimo) to your package.
7. Return your order to the following address:
CITYRIDEUZ - 24 rue du Moulin Bailly - 92250 La Garenne Colombes – France
8. Note the tracking number on the return label to be able to track your package.
9. Leave your package at a post office.
Returns must be insured by Colissimo, you can leave your package in the post office of your choice. We advise you to keep the tracking number, otherwise we cannot guarantee the proper receipt of your return package. Return shipping costs are offered by CityRideuz.
Did you receive my feedback? What happens after you receive my return?
We will send you an email as soon as we receive your return (please allow up to 10 days). Once received, we will review the item(s) & return form within 72 hours. Once validated on our side, CityRideuz will initiate a refund of the value of the returned product(s) that will be credited to the credit card or PayPal account used to pay for the original purchase.
Please note that any return will only entitle you to a refund. If you wish to make a change (size, colour, model etc.), you must place a new order on our website.