How do I make a return?

The following procedure must be followed in full:

1. Fill in the return form below

2. CityRideuz answers you as soon as possible by sending you in attachments: the return form colissimo

3. Attach the prepaid return label (colissimo return form) to your package.

4. Make a note of the tracking number on the return label so that you can track your package.

5. Drop off your parcel at a post office.

Returns must be insured by Colissimo, you can drop off your package at the post office of your choice. We advise you to keep the tracking number, otherwise we will not be able to guarantee the correct reception of your return package. The return costs are offered by CityRideuz.

Did you receive my return? What happens after you receive my return?

We will send you an email as soon as we receive your return (please allow up to 10 days). Once received, we will review the items within 72 hours. Once validated on our side, CityRideuz will initiate a refund of the value of the returned product(s) which will be credited to the credit card or PayPal account used to pay the original purchase.

Note that any return will only be eligible for a refund. any return will only be eligible for a refund. (size, colour, model etc.), you must place a new order on our site.

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